Right of withdrawal

 Instructions on withdrawal

You have the right to revoke this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. 

To exercise your right of withdrawal, you must contact us at: Christine Drogt Sternbuschweg 41B 47057 Duisburg Germany T el. (+49) 203.31773631 Email: [email protected] by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. 

Consequences of withdrawal

If you revoke this contract, we will pay all payments that we have received from you (including delivery costs in case the good were not shipped yet) immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this refund payment. We may refuse refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. The buyer bears the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

Special information 

According to § 312g BGB, the withdrawal is excluded for downloadable products, magazines or for the delivery of goods that have been manufactured according to customer specifications. Obvious defects (in particular damage, incorrect deliveries or quantity discrepancies), transport damage or other defects must be reported to createasmilestamps.com in writing immediately, but no later than within a period of 14 calendar days after receipt of the goods. Notification by email to [email protected] is sufficient.